Right to disconnect

I keep running into leaders who say “I choose to do a lot of my work after hours and send lots of emails at night or the weekend. I don’t expect my staff to respond, but they do.”

If you do this it will set the expectation for many of your staff to respond, even if you explicitly state that you don’t expect them too. Expectations come from many sources:

  • Notifications - if someone has their phone around them all the time, and notifications on, at the very least, they’ll see the message come in. Even if they choose not to respond, it will be on their mind.

  • Standards - You are working after hours which sets an expectation that others should too, especially if you hold a senior position.

  • Boundaries -  Some people and cultures have difficulty saying no to others. If you breach their boundaries, they’ll respond. 

  • Old ways - It used to be said ‘never leave the office before the boss’. It’s changing, but it’s an enduring idea. If you are working any hours, it easily morphs to ‘don’t knock off before the boss’.

  • Behaviour - You may not expect a response, but if you get one, do you respond again? This draws staff into an after hours discussion that your behaviour reinforces, even if you say you don’t expect it.

The new legislation is likely to get some leaders in strife for after hours emails like this, regardless of what they say about expectations. There’s a dead easy solution. All email platforms have a timed or delayed send feature. Learn to use it! Write your emails whenever it suits you, then set it to send during working hours. Simple, cleaner, better.