NFP Leaders, especially those in NDIS or aged care have had a tough year. Sending them some encouragement and support as the year closes out. If you know someone in this sector, send them a message of support. They do critically important work in our community.
She greeted us in the hotel lobby and enthusiastically told us about shopping tours, great places to eat, and sights to see. Two days later, in conversation, we found out that she had a PhD in Nuclear Physics and a number of years working in that field. Why are you working in a hotel after so much time studying and working we asked. Turns out that the career opportunities available locally involved working with higher risk radioactivity. Safer opportunities meant reestablishing in Europe. She wanted to be closer to home and family. Over our time in the hotel, I saw some other guests speaking to her as if she was stupid, and being disrespectful and demanding - a classic case of book and cover!
Over many years of working in and around for purpose organisations, I’m often amazed at the backgrounds of people who come to for purpose work. Some have long careers in the sector, but many come with a diverse range of skills, qualifications and backgrounds.
I’ve always found it fascinating and worthwhile to explore beyond people’s surface story (when they are happy to do so). Often we find interesting connections and motivations for being where they are now. Sometimes we find ways to work with people that go beyond the basic assumptions of the role, and make the most of their experience.
How well do you know and engage with the people in your team/organisation?
P.S. I have no idea if the equations in the image are representative of physics - someone out there will know!
We’ve all been there. Standing. Waiting. Wondering. It sucks, doesn’t it!
In this bus queue we were wondering why the full bus wasn’t leaving and why four more buses were standing empty.
In traffic and supermarkets we change to the lanes that seem to be moving quickest.
Psychologists call it Progress Theory - If we are not making progress, we feel frustrated. If we are making progress, we feel better.
It matters in organisations too. In their 2011 book “The Progress Principle” Kramer and Amabile said, “Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work. And the more frequently people experience that sense of progress, the more likely they are to be creatively productive in the long run.”
Leaders have an important role to play in this sense of progress. If you are stuck on the hamster wheel of an ever growing to-do list, there’s a good chance you are missing a deep well of engagement and motivation for your team (and yourself).
If you lead in a ‘For Purpose” organisation, the progress principle is an even more powerful lever.
How are you using it?
I love a good Aha moment. I had one last week when I was preparing to talk to a group of leaders. I was angry and ruminating on an interaction where the outcome had put me under unexpected pressure. I had to pick up more of a job than I was supposed to because the other person didn’t follow through at their end. It left me scrambling to keep the balls in the air.
So there I am, preparing to talk to leaders about dealing with pressure. Under pressure myself, and not dealing with it particularly well. I was playing the interactions with the other person over and over in my head, doing the things we humans do when we feel slighted. Pointing the finger of blame. Stewing rather than acting. Feeling wronged. Enrolling others in the drama. Burning precious time and emotional energy. Going nowhere.
The epiphany came as I thought about my session with leaders. I was talking about “Grinding the Gorge” where survival groups walk up and down trying to establish exactly where they are, rather than making forward progress. I’d never thought about rumination as an example of Grinding the Gorge but it is. AHA! I used the story in my presentation. My advice in situations like that is to value Direction over Detail. The details feel important, don’t they? We want to be right. We want acknowledgement of the slight and the impact. Usually there's a lot more going on and it’s less intentional than we think it is.
For me Valuing Direction took a mental shift from the detail (he said, she said) to the short term action needed and the bigger picture of what I wanted the relationship with the other person to be. I focussed my time, effort and communication there. Progress is being made. Next time I find myself grinding the gorge called rumination, I reckon I’ll exit much more quickly.
Where could your leadership benefit from a shift to Direction over Detail?
At a breakfast presentation this week for Quorum I was asked two great questions:
First Question - In survival scenarios, is there a group attribute that makes you smile, because you know the group will succeed?
Groups who take the time to discuss and make explicit their expectations of each other and the situation always outperform. It’s counter intuitive. It feels too slow, and not sufficiently focussed on the outcome. It can be frustrating, because alignment doesn’t happen immediately - things that seemed clearly agreed may need further discussion and exploration. However, the larger the shared narrative and understanding a group has the faster they can act, decide, resolve conflict, distribute tasks. Everything becomes faster and more efficient.
Second Question - Does that observation translate from the Bush to the Boardroom?
Yes! And to every ‘room’ where 2 or more people are attempting to work together for a shared purpose/result. In the boardroom it might mean unpacking what we mean by strategy, or clearly understanding where the division of board guidance and executive function lies. It might mean discussing where our focus should lie. It might mean clearly articulating contrary views and genuinely exploring the nuance of perspective and opinion.
In any situation, the clearer we can be about what is important to us, how we will conduct ourselves as we pursue it, and what success looks like, the faster we can implement.
A lack of alignment usually shows up as either conflict or disengagement. Observe those, lean in, and add clarity.
Challenging situations come in many shapes and sizes. At work or time might be disrupted by something urgent. It could be a complaint, an equipment failure, someone being off sick, or an unexpected critical deadline. It might be relational like giving difficult feedback or correcting an error. It might be in your personal life like a family member getting sick, a contentious parent teacher interview, or a conversation with a difficult ex over the kids.
Bottom line is there are some situations we find more challenging than others. Last week, I highlighted visualisation as a great way to prepare. Here are the top 4 mistakes that people make when doing that:
Wishin’ and Hopin’ - even when you are pretty sure it won’t go smoothly, you just launch in and hope it will be OK, then feel surprised when it goes badly. The investment of a bit of time visualising your options in response to likely variables is well spent.
One Shot - only visualising one possible version of events. If any other version happens, you’ll be unprepared and surprised again. Pick 4 possible ways the situation could go on a continuum of “smoothly and well” to “terrible”.Visualise a version of each. How will you be feeling? What will you be doing or saying? What words or actions are coming from the other person/s?
Horror Movie - replaying past situations that didn’t go well and you wish you had showed up differently. Often we increase the impact of these negative images of ourselves and our capability with highly critical self talk. Act like a director. Say ‘CUT’ when you notice yourself negatively rehearsing and then replay the scene with you acting as you would have liked to have done.
Weird Energy - we can easily come in too hyped or too chilled. Each situation will have an ideal energy. Will you be calm, assertive, conciliatory, loud, quiet, listening, speaking? What is the ideal energy for the situation, and your preferred version of how it plays out.
Watch how these play out before your next moment of pressure. Rehearse well, Act well!
I keep running into leaders who say “I choose to do a lot of my work after hours and send lots of emails at night or the weekend. I don’t expect my staff to respond, but they do.”
If you do this it will set the expectation for many of your staff to respond, even if you explicitly state that you don’t expect them too. Expectations come from many sources:
Notifications - if someone has their phone around them all the time, and notifications on, at the very least, they’ll see the message come in. Even if they choose not to respond, it will be on their mind.
Standards - You are working after hours which sets an expectation that others should too, especially if you hold a senior position.
Boundaries - Some people and cultures have difficulty saying no to others. If you breach their boundaries, they’ll respond.
Old ways - It used to be said ‘never leave the office before the boss’. It’s changing, but it’s an enduring idea. If you are working any hours, it easily morphs to ‘don’t knock off before the boss’.
Behaviour - You may not expect a response, but if you get one, do you respond again? This draws staff into an after hours discussion that your behaviour reinforces, even if you say you don’t expect it.
The new legislation is likely to get some leaders in strife for after hours emails like this, regardless of what they say about expectations. There’s a dead easy solution. All email platforms have a timed or delayed send feature. Learn to use it! Write your emails whenever it suits you, then set it to send during working hours. Simple, cleaner, better.
Monday’s ABC Four Corners program "Don't Speak" has cast a spotlight on the critical issue of workplace bullying and the harmful culture of silence that persists in many organisations. People sometimes ask for clear examples of the kind of behaviour that the Psychosocial Hazards updates to Work Health and Safety legislation cover. The 4 Corners “Don’t Speak” program gives many clear examples across the full spectrum. It serves as a stark reminder of the devastating consequences when these risks are ignored, including severe mental health impacts and, in the worst cases, loss of life. We need to do better!
Organisations are already starting to see action based on the new laws. But guess what - changing legislation on its own, won't change behaviour.
As in physical safety, exemplar organisations have already embedded culture which supports speaking up, asking questions, encouraging diversity, respect, and valuing contribution. They go way beyond compliance, embedding psychological safety and responsibility as key ingredients of high performance.
There’s many practical ways to do exactly that. What does your organisation do about it?
If you’d like a hand with it in your teams, let me know I’d be delighted to assist.
If you are a runner (or train any other sport) you will know how tantalising and difficult it is to achieve a Personal Best (PB). Sometimes months go by and it seems impossible to get even close to your previous PB. I was talking to my good friend Lisa Dobrin recently about her running. Lisa runs regularly, is a yoga practitioner and has done several marathons in. She knows how to train, but for a long while PB’s were unobtainable.
Recently she’s switched her focus from effort or technique and started focusing on running light. She’s been ignoring pace and other measures of effort, and focussing on light footfalls, feeling light, buoyant posture and mental lightness. Lisa said it’s been a fun experiment and out of the blue she’s hit several significant PB’s like stripping 19 seconds off her best ever 1km pace. If you are a runner, you’ll know how epic that is.
Most interesting to me, Lisa described it as almost effortless. It got me thinking about what results we might achieve in any area of life by focusing on ‘running light’, shedding unnecessary load or effort. How could you apply that concept to your life, relationships, leadership and work? And if you are a runner looking for a different way to train for a while, it could be worth a dabble.
Three stories from real people in real businesses this week:
An engineer was plagued with constant ‘minor changes’ requested by a client. The engineering needs to be precise because of the loads on the structure. Relatively minor changes equal a full redo of the calculations and drawings.
A highly customised vehicle had to be upgraded. The old model was no longer available. When the new one finally arrived, it didn’t fit in the shed.
During an approval process a commitment was made to do things a certain way. When regulators made their inspection something completely different was happening. The original commitment had not been passed on to the operational team. The project may be suspended.
A piece of public paving near my place was completed and dug up 6 times in one year because roads were changed, trees were planted, cables were shifted, water pipes were replaced etc.
We’ve all had experiences like these where one part of an organisation seems really badly informed about decisions others are making. At worst this leads to massive do-overs and significant frustration. I reckon it’s a compounding situation right now.
People’s to - do lists are so hectic, that they are focussed on what is right in front of them. Taking the time to ask for input from others and/or keep them informed can easily feel like a distraction from our primary focus. It’s false economy. I wonder what percentage of work across the planet is caused by a lack of cohesion, collaboration and communication. It must amount to a massive cost in time, dollars, resources and energy.
If you lead, take the time to slow down and facilitate the connections with people. Everything will go faster.
Psychological Safety is a slightly misleading term. Many people think it's about being nice for the sake of avoiding conflict - that to be psychologically safe, we should avoid holding ourselves and others to a higher standard of performance. We’ll also avoid difficult conversations and feedback, so people feel safe. A psychologically safe environment is often uncomfortable, precisely because it is safe to do all these things. As a result individuals and teams will push into greater performance.
High psychological safety without a correspondingly high performance standard creates a comfort zone. Comfortable, but highly unlikely to yield high performance, learning or innovation. Over time, those comfort zones crumble into complacency and eventually apathy.
So what can our business owner of last week do to raise both psychological safety and performance:
Aim for 5x as much affirming feedback as corrective. Tell people when they are doing a great job and why. This is significantly more effective in setting a high performance standard than critical or corrective feedback. And corrective feedback will be more willingly accepted when it is needed. People will want to know how to improve.
Ask for feedback yourself. Listen and act on it. By doing so you set the standard that feedback is part of how we work.
Give yourself feedback by reflecting on your work, what went well and what could be improved. Show the way on this and set up opportunities for others to do the same regularly. Many micro versions trump occasional large ones like performance reviews once a year.
Be specific and clear when giving feedback. Many of us shy away from this in an attempt to be ‘nice’. It misses the mark.
Get to know your team and what motivates them. When people feel you care about them as people, as well as the results, the results will benefit.
PS if you’d like some great questions to ask for reflection and feedback, send me a message and we’ll send them through.
A while ago, I was doing a maintenance job on my motorbike. When trying to re-fit the front axle it wouldn’t slide through without a bit of force. As the saying goes, ”If at first it doesn’t fit, get a bigger hammer.” I got one and in return I got some damaged parts. My bigger hammer made a bigger problem.
The situation came to mind when I was talking to a leader about the performance of his team. According to him, they are not bad, but the general standard of their work is a bit lackadaisical. In attempting to lift the standard, all his tactics are about more force. Some of what he told me:
He expresses anger and/or disappointment at the current standard of work (Understandable by the way, it costs him $$ when work is not on point)
He plays people off against each other
He makes thinly veiled threats about people losing their job
He demands longer work hours to make up for the perceived shortcomings
He constantly reminds people of policies and procedures
He is looking over people’s shoulders all the time
He never thanks people for anything (Why should I thank them for doing the job they are paid to do, especially if they are not doing it well? he asked)
I asked him how that approach was working for him.
“I think it’s getting worse,: he said. People don’t take responsibility and blame others/circumstances for their results. Like me with my axle bolt, I understand his frustration, but I’m not surprised.
In an environment where high results/standards are expected, but people don’t feel psychologically safe, the dominant feeling is anxiety. People will do almost anything to avoid attention and cover their butts. More force adds to the problem, making it harder and longer to fix.
Next time we’ll look at some of what he can do to reverse the current situation and build
Psychological safety as well as the performance standard.
Want to see a really great example of high quality feedback delivered really well? Such examples are hard to find in a format that can be widely shared. Last night I was watching the finale of School of Chocolate on Netflix. It’s an interesting show if you are into food, sculpture, fine art and expertise. In the finale, two people are competing for a massive prize by making a chocolate showpiece. Chef Amaury Guichon gives the competitors some great feedback when their build is done. The whole season is worth a watch if you are into that sort of thing. If it’s not your flavour, but you’d like to see the feedback go straight to the final episode from 27 min 10 sec until 30 min for one competitor and 30:46 to 33:00 for the other (You’re welcome!). If you want a bit more context watch the whole episode. SPOILER ALERT, if you plan to watch the whole series, watching these 2 segments before watching from Episode One will make it less enjoyable.
Chef Guichon uses some fine ingredients often missing from feedback:
It’s clear, concise and specific with good examples
It’s actionable
When he expresses an opinion, or preference he owns it by saying “I would have liked…”
When he’s talking industry standards he’s clear about that too
He doesn’t beat around the bush with ambiguous fluff, making statements that sound as if there’s deep meaning buried in the marrow just waiting to be sucked out by someone who is already on the bus and willing to step up and lift their game (See what I did there?)
He is respectful in his delivery
He cares about the development and growth of the person receiving the feedback
He gives quality corrective feedback as well as feedback on elements that were well executed
Magnifique Chef Guichon! It’s a great recipe. With a bit of practice anyone can do it. Sing out if you’d like a hand with that.
My stumbling shuffling half run barely kept my feet under me. Leaning forward, arms flailing as sharp spinifex belted my shins sending painful signals to my brain. It was about 2 am on a moonlit night deep in the Pilbara on a survival course and I had fallen asleep and run off the track we were walking along. Yep, I’d gone to sleep not only standing up, but walking on a rough 2 rut track in the middle of nowhere. I found it hard to believe at the time, but I’ve seen it happen a couple of times since to different people.
I’ve recently been reading an excellent book “Why we sleep” by sleep researcher Matthew Walker. Experiences like mine while walking come down to something called sleep pressure. When we are underslept our body makes it harder for us to stay awake. For years I’ve been interested in optimising human ability and longevity. One of the most consistent recommendations I’ve heard from experts over the last decade is that optimising sleep is the most powerful variable. So much so that interventions in diet, exercise, brain training and more can be rendered ineffective if sleep is insufficient. Walker's book explains why. Sleep fundamentally affects every single system in the body and brain.
He gives compelling evidence for our current ‘lack of sleep’ epidemic, and some useful suggestions for remedying it. A significant insight is that we are unable to judge our own impaired state when underslept. And not just after one or two long nights pushing to meet a deadline, or having fun, but chronically if we are getting less than 7 hours and preferably more (That's sleep too, not time in bed). We can convince ourselves we don’t need as much sleep as that, because from the inside, the deprivation is not noticeable until you are nodding off in your equivalent of a dusty Pilbara track.
Well worth a read.
Psychological Safety (PS) is confidence that you won’t be embarrassed, rejected or punished (by boss or team) for speaking up, sharing ideas, asking questions and providing feedback.
So far we’ve seen that Musk encourages all of these, especially in the development of the products his companies create. It is far from a perfect picture however. Let's look at Musk’s behaviour which reduces PS. BTW, few (If any) of us are perfect in this regard. This is intended to provoke reflection.
“You’re an idiot” - Musk will often use language like this. It damages PS by directly attacking a person, rather than an open conversation about the problem. It also doesn't give any suggestion or support for improvement.
“Your resignation will be accepted” - When people push back on timeframes, safety or variability of an idea/solution, Musk resorts to ordering them to do it while threatening their job. There are examples of this making teams go further/faster than they thought possible, but they don’t feel safe. This kind of behaviour leads to people covering things up, rather than telling the full story. Arguably, it was precisely the same behaviour that caused the Challenger space shuttle explosion.
Ignoring sound advice - Musk puts arbitrary time frames on delivery that are often completely unobtainable. He has a litany of promised features behind him that have been confidently announced and not achieved. Parts of his team acknowledge that this has pushed them further/faster, however there is also chaos in the wake. I like Gilbert Enoka’s (former All Black’s Mindset coach) approach to this. He says targets need to be out of reach but not out of sight. When we can’t conceive it being achievable, a target can demotivate. If it’s too easy it won’t motivate us either. Musk could maintain the relentless drive for innovation and progress while making it more safe (and fun) by setting better gaps. It would do a lot for the believability of his promises too.
How do you personally create or contribute to the PS of your working environment? Are your behaviours net positive or negative?
If you want some insight into one of the most controversial and significant “movers and shakers” of our time, I’d highly recommend “Elon Musk”, by Walter Isaacson. It’s current up to 2023. The book was the catalyst for this series.
mage of Starship explosions tweeted by Musk"
Elon Musk has an unusually high appetite for risk compared to most entrepreneurs. There have been many times over his many business ventures when he has risked an ‘all-in’ bet on something that was far from certain. On some of those occasions, Musk himself has stated that the most likely outcome will be a company ending failure. He’s also known to be demanding, setting very high expectations and seemingly impossible timeframes. He’s not shy when it comes to firing people. So how does he create psychological safety, which is an important ingredient for success in a high performance environment:
Clear vision - for all of his companies there is a single line summary of purpose (except Twitter now X perhaps). SpaceX is “Make humanity a multiplanetary species to ensure the survival of consciousness.” While this is lofty, it also drives real world-decisions. Musk moves fast, because the goal is not just a moon shot, or orbit, but a Mars colony. Whatever you think of the vision, there’s no ambiguity in it.
Delete, Delete, Delete - Musk is on a relentless drive to delete anything unnecessary from his companies and the rules governing them. That would normally lead to people feeling at threat, but Musk’s mantra “if we don’t end up adding back at least 10% of what we deleted, we didn’t go hard enough” sets the stage. There’s an inherent understanding that some of the deletion experiments will fail. That’s both expected and encouraged.
Accountability - If someone says “It's an engineering requirement”, Musk will ask, “who from engineering said so?”. There’s a name attached to everything. It stops people hiding behind departments or processes, and gets people to own their decisions. It also means things can be discussed. Much harder to have a conversation with ‘engineering’ than with Steve from engineering. That this is framed as an expectation so that deletion conversations can be had faster, rather than as a blame point for failure makes it safer. Steve would still be sweating when the spotlight turns to him, but it’s very different from a blame game or witch hunt. Steve will be prepared to answer challenges on the calls he made.
There’s no doubt Musk drives himself, his people and companies harder than I think is ideal; however these and other clear elements make it very obvious what people are signing up for. As a result he attracts, driven, focussed people who want to change the world we live in. There’s no denying the incredible list of achievements.
Next time we’ll look at some of the ways Musk damages psychological safety and what we can learn from that.
If you want some insight into one of the most controversial and significant “movers and shakers” of our time, I’d highly recommend “Elon Musk”, by Walter Isaccson. It’s current up to 2023. The book was the catalyst for this series.
I’ve read a couple of great biographies about Elon Musk recently. He is on the record as disliking Psychological Safety. It’s one of the cultural mismatches of the much reported Twitter purchase.
I disagree with Musk.
There’s significant evidence that he values Psychological Safety, and like many leaders, misunderstands what it means.
Amy Edmondson in her book, “The Fearless Organisation” says Psychological Safety is not being nice, or lowering performance standards. In high performing teams there will be a hard-edged drive to sorting issues and clearing a high bar. It’s likely to be rewarding but not necessarily comfortable.
Musk actively does many things to make it Psychologically Safe to ask questions, challenge the status quo, and achieve incredible results. Like all leaders, he also, either inadvertently or deliberately does many things that degrade Psychological Safety in his companies and teams.
If you want some insight into one of the most controversial and significant “movers and shakers” of our time, I’d highly recommend “Elon Musk”, by Walter Isaccson. It’s current up to 2023. Over the next few weeks, I'll share some more detailed thoughts on Musk and Psychological Safety.
This week I have spoken to 3 leaders who are creating something genuinely new. Innovative ways of addressing some of the deepest challenges of their sectors. It’s exciting work and I love spending time with people who are explorers at heart. They want to venture over the nearest hill, motivated by deep curiosity. The conversations reminded me of a piece I wrote in my first book “Thrive and Adapt” exploring situations when breaking a new trail is the best option.For those of us who like to explore (myself included) it’s helpful to avoid unnecessary expenditure of effort or resources. It maximises our exploratory range. Here’s that piece, lightly edited for context.
A decade ago, I was on a cross-country walking trip in the Pilbara with my Dad who was 76 at the time. There were no paths or markers to follow, no guidebook. We were reading a map of the area and taking the country as we found it. It was a great journey!
In situations like that, I’m always on the lookout for game trails –the paths taken by cattle or wildlife between one water hole and another. They are sometimes counter-intuitive. They don’t always follow the shortest route. Sometimes they head into hilly or rocky territory and seem to wander a little aimlessly. Over the years, experience has always shown that the animals know the easiest and best route between points. Their trails are sometimes ancient – even wearing into solid rock surfaces. From a walking point of view, finding a game trail is gold. The going is easier because the animals have smoothed the way. The large rocks and obstacles have been shifted off the track over the years and, at times, it’s as good as walking on a footpath. The alternatives are never as easy. Often, they involve struggling through dense bush or over rough and broken ground. Without a game trail, forward speed is slower and takes more effort. Despite the extra effort, sometimes I choose to walk off the game trails. The walking is harder but if there is something in the landscape worth exploring, the game trails won’t always get you there.
In business, it’s similar – finding and following a well-worn path frequently results in easier and faster forward-progress than ‘reinventing the wheel’. Business systems, mentors and proven systems are all examples of ‘game trails’ in the business world. It’s smart and sustainable to follow them whenever you can. But there’s also times when you may want to blaze a trail yourself, to define a new path, and be a pioneer. I use four filters to determine if trailblazing is the best approach.
No one has done this before – I need something in my business that is not currently available.
I can offer something new – there is a need in the marketplace which is currently unmet.
I can refine something existing – making it better or more applicable than the original.
I’m seeking to learn, understand or explore – sometimes the harder road yields great insights and personal progress.
If none of those conditions exist, go for the pre-existing ‘path’ that gives maximum sustainability and minimum effort for the return.
With no staff and no budget, I was tasked with some complex and often contentious change initiatives. The only significant tool I had at my disposal was influence. My manager and I used to debate the difference between influence and manipulation. Her view was that influencing people was inherently manipulative. Despite her being a significant and successful influencer of people via her steadying hand, compelling vision, deep care for staff and customers, values based approach and cheerful disposition, she felt that influence had an undertone of deception and force.
My perspective is that influence is essential to all successful groups of humans. And regardless of our role in family, community or work, our influence makes a difference. I reckon the concept of influence gets muddied by slick sales tactics, deceptive actions designed to force people to a conclusion and more recently by the superficiality of some social media influencers.
I was delighted to see my good friend and colleague Suzanne Waldron step into this discussion exploring the nuances of influence, and an assurance that influence and manipulation are not the same thing. It reminded me instantly of those deep conversations with my old boss where we both respectfully influenced each other's perspective. I am looking forward to joining Suzanne as she unfolds her deep and rich experience in this space. I reckon the conversation will make me a better person and leader.
Worth being part of I reckon. What do you think?
#influence #leadership #makingadifference
I’m foolishly recovering from a fortunately small and easily removed metal fragment in my eye. Reflection number 1 is “all the gear, all the time, no matter how short or quick the job is”.
I work a lot on my own in my shed, and have a pretty high standard on safety gear. And I took a “shortcut” which has taken a lot longer to resolve than slowing down for the couple of minutes to get my safety specs from where I used them last. Working in company, we can keep an eye on the safe practices of others around us. Alone, not so much. If you work alone a self prompted review (preferably without a GP) is well worth it.
The perception of shortcuts and too busy pop up regularly in the coaching work I do with leaders. Themes like:
It’s faster to do it myself
I haven’t got time to give people the reasons for what I'm asking, they just need to get on with it.
I know I should do more about health, exercise, sleep, food, etc, but I don’t have time.
There are many like these, and I can relate to all of them. The short term may show a tempting illusion of being faster, but ultimately all these “shortcuts” involve do-overs or repairs of some kind. A couple of useful questions are:
How can I build capacity and strengthen relationships as I do this? While doing so may take a little longer, in the long run the trust and capacity built will speed us up.
What are the negative consequences of this “shortcut”?
What are the actual risks of rushing this?
Not surprisingly, today I’m feeling more one-eyed about this than I might otherwise…And I’m counting my blessings.
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