That’s a great question…

“If you want a better answer, ask a better question”

I ask a lot of questions. I reckon it’s a key leadership skill to ask more than tell.

Often people say “Great Question, do you mind if I use it?”. I’m always delighted to share! A great question has a way of slicing through layers and revealing new insight.

There’s no doubt that using questions well is a worthy skill to develop.

Here’s some tips

• Collect good questions. Any time you hear a great question, record it somewhere. Make some notes about why it resonated.

• Ask yourself Where might you use it and why?

• While the question is important, it’s far more important to be genuinely curious about the answer.

• Ask generously. Questions are often used as traps to convince people or make them look/feel uniformed (politics is a great place to look for examples of this). Ask with the intent to explore.

• Make it safe to answer. We sometimes judge people by their answers. Small sounds of disapproval, eye rolls, telling them they are wrong etc are easy ways to put people off.

I’m always happy to share questions. How can I claim ownership of something that has probably been asked before? Many of the questions I use are collected from somewhere and I can’t always point to the source. I’d rather share them and encourage others to get good at asking too.

What's the best question you have ever been asked? Why did it have such a memorable impact? How could you use that question, or a version of it in your leadership today?

Feel Like a Vending Machine - Ask More Questions.

Many leaders feel like a vending machine. Staff come to them with problems. They dispense solutions. It's exhausting and keeps leaders down in the weeds, rather than focussed on higher level thinking and work. The article I wrote about it hit a nerve and provoked some questions. Over the next few weeks, we'll explore some tips for getting out of the 'vending machine' cycle.

One of the easiest ways to break the cycle is ask more questions. Questions help you and your staff think through the issue and understand it. From your point of view, you want to be able to offer assistance (if it's genuinely needed) without bailing people out too easily. From their point of view, assisting them to think about the issue increases their understanding and ultimately their capacity. For both of you, the process builds greater trust and understanding making future issues and delegated tasks easier to tackle.

Here are some great questions to ask. You don't need all of them every time. One or two insightful questions create the space for your staff member to come up with their own solutions. They also identify what your most useful contribution to the issue, or your staffs development might be. Even if it is an issue that needs input from you, ask some questions first. It establishes an expectation that staff will think for themselves, and that you value/trust their input. The three questions in bold italics are almost always worth asking.

• Who is involved in this issue? Who does the issue impact the most? Who would benefit from a solution? Are there any people this impacts who may not be aware of it yet? Who raised the issue? Who do we need to communicate with as we work on a solution?
• When did you become aware of this? Are there any significant or critical timeframes we need to consider?
• Where are the resources you need? Do you have access to them?
• How would you solve the problem? 
• Why is this important to you/us/the company/our stakeholders? Why do you need my assistance?
• What is the impact if it isn't solved? What would it take to solve it? What resources/connections/networks would help? What attempts have you made to solve the issue? What do you think would be the most effective solution? What barriers (if any) are there to you doing that?

Go on - Unplug that vending machine!

Stuck? Make the most of what you know.

A few weeks ago I wrote about focus. Often our focus shifts in response to what is happening around us. Requests, tasks, pressure, health, distraction, fatigue and other variables have our focus moving between hard and soft, fixated and broad. If the shifts happen without us consciously choosing them, we can end up operating with an ineffective focus. Each mode of focus is highly effective in some circumstances and ineffective in others.

Some of you wanted to know more about how to recognise and use focus more effectively.

Yesterday I was talking with a highly competent and experienced colleague. She's one of the best thinkers I know. Few people can match her for productivity. She's highly valued for her ability to analyse complex situations and find clear paths for effective action. Over the last few years she has consulted in many different industries and sizes of organisation, always adding significant value.

She'd been asked to present a case study from her experience. It was to include lessons learned and would act as a catalyst for a strategic discussion in her current organisation. It was creating a focus problem. Her focus was narrow and soft. She was scanning for specific elements (Narrow) across the full range of work she had done (Soft) to find the best single example of effective strategy. Much of the consulting work she has done has been confidential and highly specific to the business she was working with at the time. Very difficult to find an example that she could share, and that had clear lessons that could be generalised to the current context. 

A soft and relatively narrow focus is highly effective when looking for something detailed and specific. That's what my friend was using as she scanned back though her work. One of the problems of soft and narrow focus is that if you can't find what you are looking for it drifts toward hard and fixated. As frustration grows this can be further exaggerated, and an ineffective loop is created. You get more and more fixated.

When she told me about her frustration with finding something specific in her past work that was clear, relevant to the new context and didn't breach confidentiality, I saw a focus problem. I asked, "What if instead of presenting a specific case study, you presented the strategic themes that have been relevant across all the industries, companies and situations you have worked in?"

The question shifted her focus from fixated and hard to soft and broad and she was instantly able to bring her vast experience to bear. She'll no doubt rock the room with her insights and expertise.

If you're feeling stuck, notice where your focus is and ask yourself if it's time for an intentional shift.

As a leader, start paying attention to the focus of the individuals and teams around you. Develop the skill of asking questions that shift focus when people become ineffective or stuck.

Much of the work that I do in facilitation and coaching shifts focus which enables individuals and teams to use what they know to greater effect. Feel free to be in touch if I can assist you with that.

9 tips for a DIY retreat

A retreat is an intentional withdrawal from work to renew recharge and reflect. It's different from a holiday which usually just involves taking time out purely for relaxation. People on retreat generally have something specific they wish to gain and/or leave behind. Perhaps you like the idea of a retreat and you have a preference for DIY, rather than joining a program run by someone else. A DIY retreat is a great thing to do if you can structure the time to be effective for you. Here's some tips for DIY'ers.

1. Choose a location that is dramatically different from your usual working and living environment. Ideally it will have few distractions and will be a comfortable setting for you. I love to get out into the outback because the scenery, isolation and simplicity of minimalist camping work for me. Others would find this a horrible place to be. A good question to ask is "Where do I feel most focussed, relaxed and at ease?" Consider both specific places and types of locations that work for you.

2. Get clear about your intention for the retreat. If you would like some questions to help create that clarity go to this link www.surveymonkey.com/r/Pilbara-Executive-Retreat At the bottom of the information about one of the retreats I run there are a set of questions.
3. Remove the distractions. Switch the phone off or even leave it behind. Make sure you can't access email or take calls, respond to social media etc. Genuinely unplug. We are so constantly connected these days that we are often reacting to beeps and pings, rather than being strategic. Let people know that you will be completely off the grid. If there is a possibility that someone may need to urgently contact you, arrange a 3rd person as a gate keeper.
4. Create variety. Spend time reflecting, learning, studying, planning or reviewing, mixed in with physical activity like walking, cycling, yoga, or weight training.
5. Make the food simple and good. Choose stuff that is easy to prepare and that you know works well for your body. You know the stuff. It leaves you feeling light and energised, rather than bloated and lethargic.
6. Don't self medicate. Leave behind the chocolate, alcohol or other drugs and anything else you turn to in discomfort. Allow yourself to be fully present and to feel whatever you feel. A few day without those things won't hurt.
7. Plan for some time just to be. Don't fill the entire time with action. Allow time to just sit and be. These spaces create the possibility of greater integration and potential AH HA moments.
8. Capture what you got from your retreat in a way that you can bring it to fruition back in your everyday life. After all, that's where the rubber hits the road.
9. Do it at least once a year.

If you like the sound of all that but can't imaging having the time or inclination to DIY, I've joined with a team of four other dynamic and inspirational leaders to bring a two day retreat to Perth on October 30 and 31. Lead By Example is a retreat designed for leaders and owners in all kinds of business. if you would like more information for yourself, a colleague, or a family member you can find it at www.mikehouse.com.au/lead-by-example/ We would love to see you there.